Accident support for Turo trips
Were you in an accident during a Turo trip?
You’re in the right place. Report what happened using the form below and a representative will reach out to you within the day to walk through your coverage, your medical care, and what happens next. Guests, passengers, other drivers and hosts are all covered here.
1. Report the trip accident
Share the trip, the crash and your injuries.
2. Get a call within the day
A representative reviews the coverage that applies.
3. Know your next step
Medical care, claim handling and deadlines explained.
What to do after a Turo trip accident
The first few days shape everything that follows. What you do — and what you say to an adjuster — in the first week can quietly decide what your claim is worth.
Get checked out
Adrenaline hides injuries. A same-day medical visit protects your health and creates the record any claim depends on.
Document everything
Photos, the trip details in the app, the other driver's info, witness names, and the police report number.
Don't guess on insurance
Car-sharing crashes can involve three or four policies at once. Adjusters call early for a reason.
Find out where you stand
A free review tells you which coverage applies to you and what your claim could realistically involve.
Who was involved?
Your rights depend on your role in the trip. Start with the situation that matches yours.
Guests who booked the car
You rented through the app and got hurt in a crash. Your protection plan, the other driver's liability policy, and your own auto policy may all matter.
Read morePassengers & other drivers
You were riding along, in the other car, or on foot. You did not sign the rental agreement, and that usually works in your favor.
Read moreHosts & vehicle owners
Your car was in a crash while booked. Damage claims, loss of use, and liability exposure all come into play.
Read moreTuro accident help center
Plain-English answers to the questions people ask us most after a car-sharing crash.
What to do after a Turo accident
A step-by-step checklist for the first 48 hours, including in-app reporting and evidence you can still collect later.
Insurance & coverage explained
How protection plans, host policies, third-party liability, uninsured motorist, and your own coverage stack up.
Injuries & compensation
Common injuries in rental car crashes and the categories of damages that claims are usually built around.
How the claim process works
From first report to resolution: investigation, medical records, demand, negotiation, and deadlines that matter.
Were you in an accident during a Turo trip? Report it here.
Share the trip and crash details and a representative will reach out to you within the day. No cost.